Hush processes orders quickly and as a result, we may not be able to cancel an order; however, we will do our best to help cancel an order if we receive notice in time and there will be no cost to you.
If cancellation of an order is not possible due to timing of the cancellation request, Hush will provide you with a pre-paid return label to return the order once you receive it.
This same policy applies to pre-ordered items as well. If you wish to cancel a pre-ordered item, we can help to cancel the order prior to the order reaching our Warehouse.
If the order is already in process, you can return it once you receive it. We will send you a pre-paid return label for you to return it and you will receive a full refund.
For support on cancelling an order, please reach out to our customer care team using the 💬 chat button in the bottom right corner.