All Hush accessories come with a one-year limited warranty from the date of purchase, which covers any defects in materials or craftsmanship.
To submit a claim, just send an email to hello@hush.ca with your order number and clear photos of the issue. Our team will review your claim and get back to you with the next steps.
Covered Under Warranty:
- Zipper Damage: Tears or breaks in the zipper caused by normal use.
- Material Flaws: Physical defects in the blanket that result in splitting or cracking of the material despite proper handling and normal usage.
- Zipper or Hook Assembly: Defects or flaws in the inner blanket's zipper or hook assembly; Hush may choose to repair or replace the defect.
- Loose Threads: A significant number of loose threads across the blanket.
- Bead Leakage: Holes or other defects causing the inner beads to leak from the blanket.
Not Covered Under Warranty:
- Improper Zipper Use: Disconnections between the slide and bottom stop, or damage from aggressive pulling on zipper teeth.
- Comfort or Size Preference: Dissatisfaction with comfort level or blanket size.
- User-Induced Damage: Stains, burns, tears, cuts, or liquid/moisture damage caused by the customer or their environment, including pet-related damage.
- Improper Washing: Damage caused by improper care, such as shrinking from using a dryer or tears resulting from non-delicate washing or drying methods.
- Non-New Products: Products sold by unauthorized retailers, labeled as "used," or marketed in any condition other than "new."
Important Notes:
Warranty claims for products purchased from third-party retailers must be addressed directly with the point of purchase. Hush is not responsible for items bought outside the official Hush E-commerce store.